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How Can we Help?

This information has been designed to assist you to use our service more effectively.If you don’t find an answer or need further help, feel free to Contact us

What is the return policy?

Because our line of business is so sensitive, we have strict return procedure. Before orally or formally accepting a delivery or signing a products acceptance form, we advise our customers to double-check their deliveries in the presence of our dispatch riders. By signing this form or indicating that the delivery person may go, you attest that the products were supplied in excellent condition and that the number of goods ordered and delivered matches.

What are the shipping options?

There are two shipping choices. You can either come to our store to pick up your item or we can deliver it right to your door. You will be charged an extra price for delivery to your door, which you will see at the checkout.

When will I receive my order?

If you live in Lagos or Abuja, your order will be delivered in less than two hours.

What will I do if i never received my order?

We provided a feature that allows you to follow your order from order confirmation through delivery. To do that, kindly go to the Track order page
If your order wasn't delivered, you can contact us using any of the methods listed on our contact page.

What do I do if I received a defective order?

We advise our customers to check and confirm their order before the delivery agent, to be sure the order is right and in good shape.

How do I make payments?

We offer two methods of payment; via bank transfer and card. Options for payment will be shown during the checkout process

What are Bottleking Points?

Bottleking Points is a way of rewarding our loyal customers for consistently buying from our website. The more and higher you buy, the more points you will earn. You start to earn points when you buy at least N1,000 worth of product.
Note: This is for registered customers on the website only.

How do I earn Bottleking Points?

Customers can earn Bottleking Points when they make purchase on the website. The more you purchase the more your points increase, based on the amount you are spending. You can check the number of points gained on your profile page, under rewards. The breakdown of the points to be awarded are as follows;
₦1,000 – ₦1,999 = 1 Point
₦2,000 – ₦2,999 = 2 Points
₦3,000 – ₦3,999 = 3 Points
₦4,000 – ₦4,999 = 4 Points
₦50,000 – ₦59,000 = 50 Points
₦100,000 – ₦199,000 = 100 Points
₦1,000,000 – ₦1,999,999 = 1000 Points
Note: Bottleking has the right to make changes to the Bottleking points allocated to the order amount at any time.

What can I use my Bottleking Points for?

You can convert your Bottleking Points to % discount. The minimum number of points that can be converted is 100 points. On the profile page, click on Reward then you will see a click to convert button, click on it and a coupon code with assigned discount rate will be sent to your email. Use the coupon code during checkout to claim your reward.
The breakdown of the discount assigned to Bottleking Points are as follows;
100 points = 5%
200 Points = 10%
300 Points = 15%
500 Points = 25%
1000 Points = 50%
Note: Bottleking has the right to make changes to the discount assigned to the Bottleking points at any time.

How does the Bottleking referral code works?

Bottleking’s referral code can be shared with family and friends. They can use this code as coupon during checkout to get 15% discount on their firstorder on the website. The owner of the referral code will also be given a 15% discount on their next order, the discount code will be sent to their email as soon someone uses their referral code.
Note: Bottleking has the right to make changes to the discount assigned to their referral code at any time.

Where are you located?

Our store is located at Matis Brass Mall, 27 Castlerock Avenue, Osapa London Lekki, Lagos, Nigeria

How do I contact your company if my question isn’t answered here?

Visit our contact page to see how you can reach us for further information. Thank you